How it works
In the event of an emergency, press the button on your transmitter, SmartHome IP Dialler or your mobile alarm. (we can also supply a Fall Sensor that automatically triggers an alarm when a fall is detected.)
An alarm is sent to a nurse on our emergency response centre, who has access to your personal details and medical history. The nurse will call out to you over a two-way speaker on your emergency unit. * You need not be near the unit to be heard.
The nurse will assess the situation and send whatever help is required – whether that be contacting a family member, neighbour, friend, or emergency services.
If the nurse is unable to make voice contact, an ambulance will be dispatched to your location. No matter what the situation, rest assured help is on the way.
INS CareCall supplies hardware manufactured by Chiptech, Smart-Caller, SmartLink, and the LifeGuard L-Series Diallers.
INS CareCall supplies emergency response equipment and services, including hardware manufactured by Chiptech, Smart-Caller, SmartLink and the LifeGuard L-Series diallers.
Monitoring services are provided through INS LifeGuard’s Emergency Response Centre, which is staffed by healthcare professionals. INS is dedicated to delivering quality care to support people living at home. With the press of a button, you are immediately connected to a healthcare professional who can provide immediate assistance — whether that means contacting a family member, friend or neighbour, or sending an ambulance, the police or the fire brigade.
What they Say
I used the INS emergency call system and within ten minutes of so, the ambulance was at my doorstep and I was treated on the spot and rushed to emergency. The INS nurse called me yesterday to ask how I was. The INS people were excellent, acted very promptly to my call and lived up to our expectation that this is a proper and effective service.
We were extremely impressed by the service and very grateful for your care and support each time we contacted you. We will have no hesitation in recommending your service to other family members and friends.
Your phone and wrist button made me feel safe and secure in my own home when through illness I felt very vulnerable. The fact that I knew I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay at home for as long as possible.
I remain a committed advocate of INS. Peace of mind is ours because we can trust the INS will be there when we need it. Not many better gifts available for my wife, family, and friends – give me INS.
I’d flipped backward hitting my head. I couldn’t move. I remembered my INS LifeGuard pendant and pressed the button. I instantly heard a voice say ‘Hello Josephine, are you OK?’ Though I was outside he could hear me. He stayed online with me until the ambulance arrived. It was the best piece of technology I could have wished for. I know it works, and I feel safe.
Thank you so very much for all your assistance to me in relation to my father. It is a nice feeling to know that if he requires help at any time he can call INS. Your help has been invaluable. I decided to use INS after ringing many companies and the main reason was your wonderful personalised approach.
I give this company 100% the best equipment my mother has ever had and the call centre are so caring and kind wouldn’t go with any other company, helpful staff and 24-7 care well done INS
Wow what an amazing service! When my Grandma fell INS were so kind and caring they even followed up when she was returned home from hospital. I’m very thankful for their services!!
Australia PO Box 485, Unanderra NSW 2526 Australia
New Zealand PO Box 301797, Albany Auckland 0752 New Zealand