In-Home Security and Reassurance

Providing help at the press of a button with our 24/7 Nurse-on-Call Service

Delivering quality care with technology solutions.

Hardware manufactured by Chiptech, SmartCaller, SmartLink and the LifeGuard L-Series diallers to support people with a wide variety or care needs to live safely.

Emergency Response is provided by INS LifeGuard, which is staffed by highly qualified and experienced nurses, 24 hours a day, seven days a week. We know of no other company that can make that claim.

INS CareCall Provides Support to a Wide Variety of Customers


The INS CareCall Medical alarms and Nurse Call Systems help people to live more independent, active lives. We enable people to live with greater confidence, peace of mind and dignity in their own homes, knowing that qualified help is available at the press of a button,
24 hours a day, 7 days a week.

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Confidence, reliability, and peace of mind are qualities that you deserve when caring for an elderly parent, loved one or friend. The reasons why people need INS CareCall services vary from concerns about falling, to in-home security or just wanting that sense of confidence and reassurance that comes from knowing they can live independently and still be able to call for assistance when they need it.

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Are you an allied health care provider or NDIS provider? Our in-home or mobile alarm systems are suitable for anyone wishing to remain independent whilst knowing assistance is available at the press of a button. This is particularly beneficial for those living with a disability, dementia or epilepsy.

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Retirement Villages

Residents in care groups, retirement villages and community care organisations expect the latest in in-home technology and families expect a duty of care and ease of communication.  We offer the best imaginable genuine support services to your residents/clients for hardware that is manufactured by Chiptech, SmartCaller, SmartLink and the LifeGuard L-Series diallers. We support your village community for telecommunications and care management risk.

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NDIS Participants

INS CareCall is a Registered NDIS Provider. Our in-home emergency response benefits you not only in the event of a medical emergency but we can also provide assistance for personal safety and security concerns.

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What they Say

I used the INS emergency call system and within ten minutes of so, the ambulance was at my doorstep and I was treated on the spot and rushed to emergency. The INS nurse called me yesterday to ask how I was. The INS people were excellent, acted very promptly to my call and lived up to our expectation that this is a proper and effective service.


We were extremely impressed by the service and very grateful for your care and support each time we contacted you. We will have no hesitation in recommending your service to other family members and friends.


Your phone and wrist button made me feel safe and secure in my own home when through illness I felt very vulnerable. The fact that I knew I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay at home for as long as possible.


I remain a committed advocate of INS. Peace of mind is ours because we can trust the INS will be there when we need it. Not many better gifts available for my wife, family, and friends – give me INS.


I’d flipped backward hitting my head. I couldn’t move. I remembered my INS LifeGuard pendant and pressed the button. I instantly heard a voice say ‘Hello Josephine, are you OK?’ Though I was outside he could hear me. He stayed online with me until the ambulance arrived. It was the best piece of technology I could have wished for. I know it works, and I feel safe.


Thank you so very much for all your assistance to me in relation to my father. It is a nice feeling to know that if he requires help at any time he can call INS. Your help has been invaluable. I decided to use INS after ringing many companies and the main reason was your wonderful personalised approach.


I give this company 100% the best equipment my mother has ever had and the call centre are so caring and kind wouldn’t go with any other company, helpful staff and 24-7 care well done INS


Wow what an amazing service! When my Grandma fell INS were so kind and caring they even followed up when she was returned home from hospital. I’m very thankful for their services!!


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Australia PO Box 485, Unanderra NSW 2526 Australia