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INS CareCall Products monitored by INS LifeGuard

SmartLink Medi-Guardian MKII 4G

SmartLink Medi-Guardian MKII 4G

4G VOLTE (LTE) compatibility, manufactured to meet Australian standards.



The SmartLink Medi-Guardian MKII 4G helps you remain independent, knowing that with the press of a button you can summon assistance at any time of the day or night.

To send an alarm, you simply press the button on your personal wrist or pendant transmitter, which can be worn at all times, even when in the shower or outside in the garden.

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Chiptech SEVEN LE

Chiptech SEVEN LE

If you need help at any time of the day or night, press and hold the button on your transmitter and count to three. Alternatively, press the large round HELP button on the base unit. The outer rim of the transmitter will flash red to let you know your alarm is being sent. You will hear a loud alarm sound from the base unit where the HELP button will illuminate red. Voice messages on the base unit will play to let you know the status of your alarm as it progresses.

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LifeGuard L-Series Diallers

Available in two models. Both allow for amazing quality, two-way, hands-free voice communication as well as silent emergency calls with half duplex listen-in only for resident monitoring function. The RV model works with our Talking Pendant and Talking Call Point.

LifeGuard L-401

LifeGuard L-401

The LifeGuard L-401 Emergency Response PSTN Dialler allows for amazing quality two way, hands-free voice communication, as well as silent emergency calls with Half Duplex Listen-in only for resident monitoring function. Radio frequency range (433 MHz) is exceptional with personal transmitters having a frequency range of over 200 meters in open space. This unit can also be wall-mounted.

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LifeGuard L-401RV

LifeGuard L-401RV

This is the same PSTN L 401 Dialler but with DECT. The RV model is also compatible with our Voice Reach Talking Pendant as well as our Talking Call Point.

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SmartCaller Help Phones

These Help Phone (HP) and Help Dialler (HD) models are designed and manufactured in Australia specifically for aged and/or frail persons, including those living within self-care communities.

Smart-Caller HP3 Help Phone

Smart-Caller HP3 Help Phone

This is the third-generation HP3 help phone, designed and manufactured in Australia specifically for aged and/or frail persons, including those living within self-care communities.

The HP3 allows for high quality, two-way, hands-free speech between the monitoring centre operator and the user via loudspeaker.

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SmartCaller HP4 Dialler

SmartCaller HP4 Dialler

Featuring large keypad buttons that are picture buttons for easy dialling.


The HP4 Help Phone enjoys the benefits of the latest technology and sets a pace well beyond the AS4607/AS2999 Standards. This new model includes a SIM card holder facility to allow the inclusion of a GSM communication back-up path.


The HP4 looks and operates like a normal, modern telephone whilst also being a highly featured emergency call unit with unique backup capabilities. In addition to having large back-lit ‘talking’ dial keys and ‘Help’ button, in an emergency the HP4 quickly communicates with both the resident and the emergency response centre. Immediately when an alarm is triggered, the HP4 will talk to the resident with loud volume in order to provide reassurance, even if it was triggered from another room. It then allows either direct or call-back two-way hands-free communication.

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SmartCaller HD4 Dialler

SmartCaller HD4 Dialler

Designed and manufactured in Australia, the HD4 Dialler is primarily intended for persons who may be at risk, either in a private home or aged care residences, or even for use within the workplace.


The attractive and flexible design is suitable for desk or wall mounting or can fit snugly under a normal telephone if preferred. The HD4 Dialler is supplied with a single wireless pendant, however, up to 48 wireless accessories may be programmed into each dialler allowing significant flexibility for various applications.


The HD4 Dialler is supplied with a single wireless pendant, however, up to 48 wireless accessories may be programmed into each dialler allowing significant flexibility for various applications. It also includes comprehensive, but simple to operate, ‘Home and Away’ security monitoring facilities, making it particularly suited for those living alone or within retirement village communities.

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What Our Clients Say


  • I remain a committed advocate of INS. Peace of mind is ours because we can trust the INS will be there when we need it. Not many better gifts available for my wife, family, and friends – give me INS.

    Clem
  • Thank you INS very much for helping my husband last week when he was experiencing bad neuralgia – I am very grateful.

    Leonie
  • Wow what an amazing service! When my Grandma fell INS were so kind and caring they even followed up when she was returned home from hospital. I’m very thankful for their services!!

    Kristy
  • I’d flipped backward hitting my head. I couldn’t move. I remembered my INS LifeGuard pendant and pressed the button. I instantly heard a voice say ‘Hello Josephine, are you OK?’ Though I was outside he could hear me. He stayed online with me until the ambulance arrived. It was the best piece of technology I could have wished for. I know it works, and I feel safe.

    Josephine
  • Thank you so very much for all your assistance to me in relation to my father. It is a nice feeling to know that if he requires help at any time he can call INS. Your help has been invaluable. I decided to use INS after ringing many companies and the main reason was your wonderful personalised approach.

    Rosemary
  • INS LifeGuard has enabled our parents (88 & 90 years of age) to enjoy many more years in their own home than was ever expected. We as a family had peace of mind that in a medical emergency the necessary procedures were implemented far quicker than we could coordinate.

    Graeme
  • Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.

    Jillian
  • Thank you all very much for helping me so kindly to get the LifeGuard SmartMobile app on my mobile phone. Ben walked me through the process very kindly and we got it working really well. I am VERY HAPPY!

    Diana
  • Thank you Robyn for helping when my husband had a stroke.

    Pat
  • Thank you to Rosie for the assistance she gave and for getting an ambulance out so quickly.

    Rosemary
  • I used the INS emergency call system and within ten minutes of so, the ambulance was at my doorstep and I was treated on the spot and rushed to emergency. The INS nurse called me yesterday to ask how I was. The INS people were excellent, acted very promptly to my call and lived up to our expectation that this is a proper and effective service.

    Brian
  • Thank you Ceara for your help I appreciate everything the INS has done for my mother.

    Lynne
  • I give this company 100% the best equipment my mother has ever had and the call centre are so caring and kind wouldn’t go with any other company, helpful staff and 24-7 care well done INS

    Rosie
  • I would like to express my gratitude with your company INS LifeGuard. My parents both used your system and when my father suddenly passed away at home my mother pressed her pendant and the nurses at INS called emergency services and kept her calm throughout the whole process. Unfortunately, I had to use my mother’s pendant this year in January when I found my mother had also passed away. INS nurses called emergency services and their promptness allowed the ambos to arrive within minutes. The INS nurses kept in constant contact with me keeping me calm. I cannot thank INS enough and would recommend this system to anyone. Thank you

    Lisa
  • I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!

    Angela - Village Manager
  • Extremely happy with INS and the way they worked together with emergency services to get a quick and pleasant result on Saturday when I required an ambulance. Especially Ben for his care and efficiency. “He is wonderful.”

    Barbara
  • Thank you Robyn for all your assistance and follow up after I was transported to the hospital.

    Frank
  • I remain a committed advocate of INS. Peace of mind is ours because we can trust the INS will be there when we need it. Not many better gifts available for my wife, family, and friends – give me INS.

    Clem
  • Thank you INS very much for helping my husband last week when he was experiencing bad neuralgia – I am very grateful.

    Leonie
  • Wow what an amazing service! When my Grandma fell INS were so kind and caring they even followed up when she was returned home from hospital. I’m very thankful for their services!!

    Kristy
  • I’d flipped backward hitting my head. I couldn’t move. I remembered my INS LifeGuard pendant and pressed the button. I instantly heard a voice say ‘Hello Josephine, are you OK?’ Though I was outside he could hear me. He stayed online with me until the ambulance arrived. It was the best piece of technology I could have wished for. I know it works, and I feel safe.

    Josephine
  • Thank you so very much for all your assistance to me in relation to my father. It is a nice feeling to know that if he requires help at any time he can call INS. Your help has been invaluable. I decided to use INS after ringing many companies and the main reason was your wonderful personalised approach.

    Rosemary
  • INS LifeGuard has enabled our parents (88 & 90 years of age) to enjoy many more years in their own home than was ever expected. We as a family had peace of mind that in a medical emergency the necessary procedures were implemented far quicker than we could coordinate.

    Graeme
  • Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.

    Jillian
  • Thank you all very much for helping me so kindly to get the LifeGuard SmartMobile app on my mobile phone. Ben walked me through the process very kindly and we got it working really well. I am VERY HAPPY!

    Diana
  • Thank you Robyn for helping when my husband had a stroke.

    Pat
  • Thank you to Rosie for the assistance she gave and for getting an ambulance out so quickly.

    Rosemary
  • I used the INS emergency call system and within ten minutes of so, the ambulance was at my doorstep and I was treated on the spot and rushed to emergency. The INS nurse called me yesterday to ask how I was. The INS people were excellent, acted very promptly to my call and lived up to our expectation that this is a proper and effective service.

    Brian
  • Thank you Ceara for your help I appreciate everything the INS has done for my mother.

    Lynne
  • I give this company 100% the best equipment my mother has ever had and the call centre are so caring and kind wouldn’t go with any other company, helpful staff and 24-7 care well done INS

    Rosie
  • I would like to express my gratitude with your company INS LifeGuard. My parents both used your system and when my father suddenly passed away at home my mother pressed her pendant and the nurses at INS called emergency services and kept her calm throughout the whole process. Unfortunately, I had to use my mother’s pendant this year in January when I found my mother had also passed away. INS nurses called emergency services and their promptness allowed the ambos to arrive within minutes. The INS nurses kept in constant contact with me keeping me calm. I cannot thank INS enough and would recommend this system to anyone. Thank you

    Lisa
  • I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!

    Angela - Village Manager
  • Extremely happy with INS and the way they worked together with emergency services to get a quick and pleasant result on Saturday when I required an ambulance. Especially Ben for his care and efficiency. “He is wonderful.”

    Barbara
  • Thank you Robyn for all your assistance and follow up after I was transported to the hospital.

    Frank

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