INS CareCall

1300 599 532

International Enquiries

+61 2 4254 6226
About INS CareCall

Why Choose INS CareCall?

LifeGuard SmartHome LGX

INS CareCall is a leading family-owned Australian Health Care Company dedicated to delivering quality services that support people in their home.

The INS Group was established in 1984 as the Illawarra Nursing Service. As one of the oldest care providers in Australia, we have had substantial experience in providing health care services in the community, as well as emergency response and accompanying assistive technologies.  INS CareCall  originally took over Baptist CareCall incorporating the supply and maintenance of Baptist CareCall's existing alarm hardware, whilst monitoring of any alarms was provided through INS LifeGuard’s unique Emergency Response Centre, which is staffed by qualified nurses.


INS CareCall supplies and monitors emergency response equipment and services, including hardware manufactured by Chiptech, Smart-Caller, SmartLink, and the LifeGuard L-Series Diallers.

View Our Products

Monitoring Services

There’s a big difference between INS LifeGuard and other providers. INS LifeGuard's Emergency Response Centre is staffed by highly qualified and experienced nurses and other health care professionals, 24 hours a day, seven days a week. We know of no other company who can make that claim, and we feel it’s an important distinction. Emergency personnel are engaged quickly if required and our nurses can not only share personal details, but also medical information that could save a life.

  • Our services are Prevention-based

    INS CareCall products and services are far more comprehensive and are fully flexible, tailored to the individual’s needs.

  • We provide Welfare Checks

    e.g. for those returning home from the hospital or who may be ill. We call to make sure the client is comfortable and everything is alright.

    You can at any time ask us to check on your clients and we will even report back if required.


    We don’t forget about the person after the alarm, but rather we track their progress, for instance until they arrive home from the hospital.


    We follow up with you if your client goes into hospital so you know whether to cancel their next service. And we’re even developing a web portal where you will be able to track the progress of your clients directly.

  • We offer a Health Information Line

    Clients can call our nurses at any time for information or support, as well as a Chat Line for the lonely, socially isolated, those suffering from grief or anxiety, or who may just need someone to talk to.


    Health Information, Chat Lines and the other services mentioned above are included free services.

  • We provide a Free Call 1800 number

    All communication between the client and INS CareCall is via a free call 1800 number.

  • We exceed Australian Standards for Medical Monitoring

    Indeed we work under the higher standards required and expected of us as registered health care providers.

  • Department of Veterans’ Affairs

    We’re a contracted provider.

  • NDIS Registered

    Funding to cover the cost of our products and services could be available under NDIS Standard (Level 2) Assistive Technology and could be approved without the need for an assessment or quote.

  • Tailored to Aged Care, Emergency and Health Care monitoring

    INS CareCall’s equipment sets a benchmark in features tailored to Aged Care, Emergency and Health Care monitoring, but we’re also able to monitor a variety of other provider’s equipment.

Interested in a career at The INS Group?

What Our Clients Say


  • I remain a committed advocate of INS. Peace of mind is ours because we can trust the INS will be there when we need it. Not many better gifts available for my wife, family, and friends – give me INS.

    Clem

  • Thank you INS very much for helping my husband last week when he was experiencing bad neuralgia – I am very grateful.

    Leonie

  • Wow what an amazing service! When my Grandma fell INS were so kind and caring they even followed up when she was returned home from hospital. I’m very thankful for their services!!

    Kristy

  • I’d flipped backward hitting my head. I couldn’t move. I remembered my INS LifeGuard pendant and pressed the button. I instantly heard a voice say ‘Hello Josephine, are you OK?’ Though I was outside he could hear me. He stayed online with me until the ambulance arrived. It was the best piece of technology I could have wished for. I know it works, and I feel safe.

    Josephine

  • Thank you so very much for all your assistance to me in relation to my father. It is a nice feeling to know that if he requires help at any time he can call INS. Your help has been invaluable. I decided to use INS after ringing many companies and the main reason was your wonderful personalised approach.

    Rosemary

  • INS LifeGuard has enabled our parents (88 & 90 years of age) to enjoy many more years in their own home than was ever expected. We as a family had peace of mind that in a medical emergency the necessary procedures were implemented far quicker than we could coordinate.

    Graeme

  • Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.

    Jillian

  • Thank you all very much for helping me so kindly to get the LifeGuard SmartMobile app on my mobile phone. Ben walked me through the process very kindly and we got it working really well. I am VERY HAPPY!

    Diana

  • Thank you Robyn for helping when my husband had a stroke.

    Pat

  • Thank you to Rosie for the assistance she gave and for getting an ambulance out so quickly.

    Rosemary

  • I used the INS emergency call system and within ten minutes of so, the ambulance was at my doorstep and I was treated on the spot and rushed to emergency. The INS nurse called me yesterday to ask how I was. The INS people were excellent, acted very promptly to my call and lived up to our expectation that this is a proper and effective service.

    Brian

  • Thank you Ceara for your help I appreciate everything the INS has done for my mother.

    Lynne

  • I give this company 100% the best equipment my mother has ever had and the call centre are so caring and kind wouldn’t go with any other company, helpful staff and 24-7 care well done INS

    Rosie

  • I would like to express my gratitude with your company INS LifeGuard. My parents both used your system and when my father suddenly passed away at home my mother pressed her pendant and the nurses at INS called emergency services and kept her calm throughout the whole process. Unfortunately, I had to use my mother’s pendant this year in January when I found my mother had also passed away. INS nurses called emergency services and their promptness allowed the ambos to arrive within minutes. The INS nurses kept in constant contact with me keeping me calm. I cannot thank INS enough and would recommend this system to anyone. Thank you

    Lisa

  • I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!

    Angela - Village Manager

  • Extremely happy with INS and the way they worked together with emergency services to get a quick and pleasant result on Saturday when I required an ambulance. Especially Ben for his care and efficiency. “He is wonderful.”

    Barbara

  • Thank you Robyn for all your assistance and follow up after I was transported to the hospital.

    Frank

  • I remain a committed advocate of INS. Peace of mind is ours because we can trust the INS will be there when we need it. Not many better gifts available for my wife, family, and friends – give me INS.

    Clem

  • Thank you INS very much for helping my husband last week when he was experiencing bad neuralgia – I am very grateful.

    Leonie

  • Wow what an amazing service! When my Grandma fell INS were so kind and caring they even followed up when she was returned home from hospital. I’m very thankful for their services!!

    Kristy

  • I’d flipped backward hitting my head. I couldn’t move. I remembered my INS LifeGuard pendant and pressed the button. I instantly heard a voice say ‘Hello Josephine, are you OK?’ Though I was outside he could hear me. He stayed online with me until the ambulance arrived. It was the best piece of technology I could have wished for. I know it works, and I feel safe.

    Josephine

  • Thank you so very much for all your assistance to me in relation to my father. It is a nice feeling to know that if he requires help at any time he can call INS. Your help has been invaluable. I decided to use INS after ringing many companies and the main reason was your wonderful personalised approach.

    Rosemary

  • INS LifeGuard has enabled our parents (88 & 90 years of age) to enjoy many more years in their own home than was ever expected. We as a family had peace of mind that in a medical emergency the necessary procedures were implemented far quicker than we could coordinate.

    Graeme

  • Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.

    Jillian

  • Thank you all very much for helping me so kindly to get the LifeGuard SmartMobile app on my mobile phone. Ben walked me through the process very kindly and we got it working really well. I am VERY HAPPY!

    Diana

  • Thank you Robyn for helping when my husband had a stroke.

    Pat

  • Thank you to Rosie for the assistance she gave and for getting an ambulance out so quickly.

    Rosemary

  • I used the INS emergency call system and within ten minutes of so, the ambulance was at my doorstep and I was treated on the spot and rushed to emergency. The INS nurse called me yesterday to ask how I was. The INS people were excellent, acted very promptly to my call and lived up to our expectation that this is a proper and effective service.

    Brian

  • Thank you Ceara for your help I appreciate everything the INS has done for my mother.

    Lynne

  • I give this company 100% the best equipment my mother has ever had and the call centre are so caring and kind wouldn’t go with any other company, helpful staff and 24-7 care well done INS

    Rosie

  • I would like to express my gratitude with your company INS LifeGuard. My parents both used your system and when my father suddenly passed away at home my mother pressed her pendant and the nurses at INS called emergency services and kept her calm throughout the whole process. Unfortunately, I had to use my mother’s pendant this year in January when I found my mother had also passed away. INS nurses called emergency services and their promptness allowed the ambos to arrive within minutes. The INS nurses kept in constant contact with me keeping me calm. I cannot thank INS enough and would recommend this system to anyone. Thank you

    Lisa

  • I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!

    Angela - Village Manager

  • Extremely happy with INS and the way they worked together with emergency services to get a quick and pleasant result on Saturday when I required an ambulance. Especially Ben for his care and efficiency. “He is wonderful.”

    Barbara

  • Thank you Robyn for all your assistance and follow up after I was transported to the hospital.

    Frank

Want to find out more? We are here to help

Speak to a member of our friendly team or request a call back.

Contact Us
Share by: