Why Choose INS CareCall?

INS CareCall is a leading family-owned Australian Health Care Company dedicated to delivering quality services that support people in their home.

The INS Group was established in 1984 as the Illawarra Nursing Service. As one of the oldest care providers in Australia, we have had substantial experience in providing health care services in the community, as well as emergency response and accompanying assistive technologies.

Monitoring Services

There’s a big difference between INS and other providers. Our Emergency Response Centre is staffed by highly qualified and experienced nurses and other health care professionals, 24 hours a day, seven days a week. We know of no other company who can make that claim, and we feel it’s an important distinction. Emergency personnel are engaged quickly if required,and our nurses can not only share personal details, but also medical information that could save a life.

INS CareCall products and services are far more comprehensive and are fully flexible, tailored to the individual’s needs.

e.g. for those returning home from the hospital or who may be ill. We call to make sure the client is comfortable and everything is alright.
You can at any time ask us to check on your clients and we will even report back if required.

We don’t forget about the person after the alarm, but rather we track their progress, for instance until they arrive home from the hospital.
We follow up with you if your client goes into hospital so you know whether to cancel their next service. And we’re even developing a web portal where you will be able to track the progress of your clients directly.

Clients can call our nurses at any time for information or support, as well as a Chat Line for the lonely, socially isolated, those suffering from grief or anxiety, or who may just need someone to talk to.
Health Information, Chat Lines and the other services mentioned above are included free services.

All communication between the client and INS CareCall is via a free call 1800 number.

Indeed we work under the higher standards required and expected of us as registered health care providers.

We’re a contracted provider.

Funding to cover the cost of our products and services could be available under NDIS Standard (Level 2) Assistive Technology and could be approved without the need for an assessment or quote.

INS CareCall’s equipment sets a benchmark in features tailored to Aged Care, Emergency and Health Care monitoring, but we’re also able to monitor a variety of other provider’s equipment.

Interested in a career at The INS Group?

Visit Our Careers Page

What they Say

I used the INS emergency call system and within ten minutes of so, the ambulance was at my doorstep and I was treated on the spot and rushed to emergency. The INS nurse called me yesterday to ask how I was. The INS people were excellent, acted very promptly to my call and lived up to our expectation that this is a proper and effective service.


We were extremely impressed by the service and very grateful for your care and support each time we contacted you. We will have no hesitation in recommending your service to other family members and friends.


Your phone and wrist button made me feel safe and secure in my own home when through illness I felt very vulnerable. The fact that I knew I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay at home for as long as possible.


I remain a committed advocate of INS. Peace of mind is ours because we can trust the INS will be there when we need it. Not many better gifts available for my wife, family, and friends – give me INS.


I’d flipped backward hitting my head. I couldn’t move. I remembered my INS LifeGuard pendant and pressed the button. I instantly heard a voice say ‘Hello Josephine, are you OK?’ Though I was outside he could hear me. He stayed online with me until the ambulance arrived. It was the best piece of technology I could have wished for. I know it works, and I feel safe.


Thank you so very much for all your assistance to me in relation to my father. It is a nice feeling to know that if he requires help at any time he can call INS. Your help has been invaluable. I decided to use INS after ringing many companies and the main reason was your wonderful personalised approach.


I give this company 100% the best equipment my mother has ever had and the call centre are so caring and kind wouldn’t go with any other company, helpful staff and 24-7 care well done INS


Wow what an amazing service! When my Grandma fell INS were so kind and caring they even followed up when she was returned home from hospital. I’m very thankful for their services!!


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Australia PO Box 485, Unanderra NSW 2526 Australia